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Privacy Policy

Privacy Policy

This Privacy Policy explains how SA Wild Escapes (Pty) Ltd ('we', 'our', 'us') collects, uses, discloses, and safeguards your information in accordance with the Protection of Personal Information Act (POPIA), 2013. By using our website [www.sawildescapes.co.za] ('the Site') and our booking services, you agree to the terms of this Privacy Policy.

For the purpose of POPIA, the Information Officer is Greg Haylle-Dick.

Personal information we collect

We may collect the following categories of personal information when you engage with our services:

  • Identity information: full name, ID/passport number, date of birth.
  • Contact details: email address, phone number, postal/billing address.
  • Booking information: travel preferences, accommodation choices, dietary or medical requirements (where relevant).
  • Payment information: credit/debit card details and/or banking information (processed securely through our payment providers).
  • Website usage information: IP address, browser type, and cookies (to improve your browsing experience).

Cookies

Our Site may use cookies and similar technologies to improve functionality, measure usage, and personalise your experience. You may disable cookies in your browser settings, though some features may not function properly if cookies are disabled.

How we use collected information

We process your personal information only for purposes that are lawful, reasonable, and relevant, including:

  • To process and confirm travel bookings.
  • To provide customer support and respond to enquiries.
  • To improve our website, services, and user experience.
  • To send booking confirmations, updates, and relevant promotional offers (with your consent).
  • To comply with legal and regulatory requirements.

Disclosure of information

We may share your personal information with:

  • Service providers: hotels, lodges, tour operators, airlines, car hire companies, or activity providers necessary to fulfil your booking.
  • Third-party payment processors: for secure processing of transactions.
  • Regulatory authorities: where required by law, regulation, or court order.

We will never sell your personal information to third parties.

Security of your information

We implement appropriate, reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your rights under POPIA

As a data subject, you have the following rights:

  • The right to access the personal information we hold about you.
  • The right to request correction or deletion of your information.
  • The right to object to processing of your personal information.
  • The right to withdraw consent to direct marketing at any time.

Requests may be made by contacting us using the details below.

Retention of information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

Contact details

📄 Effective Date: September 2025